• info@cloud-move.ae
  • Al Muteena, Deira, Dubai - UAE
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FAQ

Frequently Asked Questions

Specific Questions? Get in touch

Cloud Move delivers enterprise telephony and contact center solutions for businesses across the UAE and GCC, including cloud PBX, omnichannel contact centers (XCALLY), Microsoft Teams Voice direct routing, and cloud infrastructure on Microsoft Azure and AWS. We support companies ranging from 10-user startups to enterprises with 1,000+ agents.

Yes. We offer flexible deployment options: fully cloud-hosted solutions (hosted on Microsoft Azure in the UAE region) for fast, hardware-free scaling, on-premise deployment for businesses with data sovereignty requirements, and hybrid setups that combine both.

All our solutions are deployed with enterprise-grade security standards, including data encryption, to protect your communications and customer data at every stage.

Is Cloud Move compliant with UAE telecom regulations?

We provide end-to-end services including Cloud PBX (Yeastar), omnichannel contact center solutions (XCALLY), Microsoft Teams Voice direct routing, Zoom Phone BYOC, and IP unified communication hardware (Dinstar). Each service is customized to fit your business size, from small teams to 1,000+ agent operations.

Yes. We provide Microsoft Azure and AWS cloud services, including infrastructure setup, migration, and ongoing management, so you can run mission-critical applications with improved performance and scalability without maintaining your own hardware.

Our Direct Routing service connects Microsoft Teams to the public telephone network using a certified Session Border Controller (SBC), letting your team make and receive external calls directly within Teams. We also support Zoom Phone BYOC for businesses using Zoom as their collaboration platform.

How does your contact center software (XCALLY) benefit my business?

QueueMetrics is call center software that gives real-time visibility into your Asterisk-based contact center. It lets you measure and improve performance with customizable wallboards, inbound/outbound campaign statistics, and detailed reporting to help supervisors manage operations effectively.

It depends on the product. Solutions like XCALLY, Yeastar Cloud PBX, and QueueMetrics can be deployed in the cloud with no hardware required, while Dinstar products are physical IP communication devices (gateways, PBXs, phones) for businesses that prefer on-premise infrastructure. We help you choose the right mix based on your setup.

Yeastar Cloud PBX gives your business a complete phone system in the cloud — voice calling, extensions, and collaboration tools — so teams can communicate from anywhere without maintaining on-site PBX hardware. It's built for easy deployment and everyday flexibility.

What is XCALLY and how is it different from a standard call center system?

Yes, our staff is highly trained and certified and has expertise in these technical domains and technologies.

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