Generate inbound and outbound campaign statistics and oversee realtime operations with customizable wallboards and reports.
QueueMetrics is compatible with FusionPBX, Grandstream, MiRTA PBX, and all Asterisk-based PBXs, giving you powerful tools to monitor agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR, and Music-on-hold events.
QueueMetrics simplifies call center agents’ daily workflow using a dedicated agent interface with text messages and alarm options. It integrates easily with all modern CRMs in the market like Vtiger or Salesforce, and includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact center activities with more than 200 different metrics. Manage your contact center processes in realtime with customizable Wallboards, live alarms, whisper, spy and barge monitoring. With more than 20 years of experience, QueueMetrics regularly improves its selection of reports and metrics.
Trusted by thousands of companies worldwide for its solidity and scope. Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX, and many other Asterisk/Freeswitch distro
See waiting calls, average wait time, and service level live as they happen — no delays, no refreshing needed.
Monitor active agents, occupancy rates, and individual performance metrics to optimize staffing and coaching.
Track Service Level, First Call Resolution, and Average Speed of Answer in customizable visual dashboards.
Detailed Automatic Call Distribution reports covering calls handled, abandon rate, and average talk time.
Identify and reward your best performing agents with conversion rate rankings and performance leaderboards.
Compare today vs. yesterday call volumes and spot trends to plan staffing and campaigns ahead of time.
QueueMetrics integrates with leading ACD and PBX platforms to bring you unified analytics without replacing your existing infrastructure.
Official QueueMetrics partner in UAE & GCC region with certified expertise and local support.
Dubai-based team providing on-ground support, training, and quick response times.
Tailored dashboards and KPI configuration to match your specific reporting needs.
No need to replace your call center platform — QueueMetrics plugs right into what you already have.
Bank-grade encryption, compliance with UAE data protection laws, and secure cloud hosting.
Comprehensive training for your supervisors and managers on reading and acting on the data.
QueueMetrics is a real-time call center analytics platform that tracks queue activity, agent performance, SLA metrics, and ACD reports — giving supervisors a live view of contact center operations.
Yes, QueueMetrics integrates with popular ACD and PBX platforms including Asterisk, XCALLY, and FreeSWITCH — no need to replace your existing call center infrastructure.
You can track SLA, First Call Resolution (FCR), Average Speed of Answer (ASA), occupancy, abandon rate, call volume trends, and individual agent performance — all in real time.
Yes, dashboards are fully customizable. You can choose which KPIs to display and set up different views for supervisors, managers, and agents.
Most QueueMetrics deployments are completed within a few days. Our team handles the integration with your existing call center platform and dashboard configuration.
Yes, Cloud Move is based in Dubai and provides local on-ground support across UAE & GCC. Our team offers training, implementation, and 24/7 technical support in both English and Arabic.
